Category: Business Articles

4 Ways to Put Customer Service at the Forefront of Your Business

Running a business takes a lot of work, and customer service is one of the most important aspects. Without it, clients have nowhere to turn to within the company for assistance. Whether they need to report a poor experience or leave a good review, without customer service, there’s no way to present that to your company directly. 

How can you put customer service first to watch your business grow? This article will cover the best ways to prioritize and maximize results from quality customer service.

1. Quality Assurance


When looking to prioritize connection with clientele, customer service quality assurance is the way to go. Quality assurance monitors your progress with customer service, giving you feedback on your customers, agents, and business statistics. 

The best quality assurance services can be integrated with numerous platforms to help with a smooth transition for your company. Employees will be trained to be the best

Read More

Coaching vs. Consulting | ActionCOACH


Every great athlete, high-profile business leaders and celebrities use coaches to improve everything from their health and fitness to their communication skills. They often use coaches to help them change habits, instill new techniques, and learn new options.

Whether you choose a coach or consultant the intent is the same. Finding solutions and improving results. The coach is a guide helping your discover possibilities. The consultant is expected to provide the right answers to solve the problem. Sometimes it can be difficult to decide which is the better direction to choose. Let’s explore some considerations as you decide whether a coach or consultant is best for your business.

In 2021, published article; Coaching vs. Consulting: Overview, Differences and Similarities where they identified what makes each discipline unique.

“Coaching requires developing the client’s abilities to solve a problem themselves using a wide range of tools, such as goal setting

Read More

Tackling Work-Life Balance | ActionCOACH


by ActionCOACH PJ Weiland, Greater Chicago

As a business owner or entrepreneur, you may have the freedom to control your work schedule, but that doesn’t make it easier to achieve work-life balance. In fact, a study conducted by Melissa Milkie and her colleagues at the University of Toronto found that people who set their own working hours and work over 50 hours a week tend to have more, not fewer, work-life conflicts.

If it seems the work will never end, making changes in how you work can reduce your workload, free up time for your non-work life, and prevent burnout. Here are three ways to better manage your work hours.


If you’re just starting out, you may not be in a position yet to delegate a lot of what you’re doing to get your business off the ground. But experts say that three years in, you shouldn’t still

Read More

Systems make everything better | ActionCOACH


Do This to be more efficient, make your team happier, and improve your results 

by ActionCoach Shaun Shoenmaker 

I was volunteering at St. Philips Community Center and School when I noticed something they were doing that is beneficial in many ways for small business. There were a bunch of us there giving our time towards packing up about 50,000 meals for hungry children around Dallas. We did this by forming an assembly line that separated and assigned different tasks to different people.  We had some folks putting ingredients into packages, some would weigh the packages, some would seal the packages, and finally others would box the packages. There were some adjustments that had to make along the process to get the food packages correct and ready for delivery.  For example, when the people weighing the packages had a package that was too heavy, they had to correct the amount

Read More

Make Time for Gratitude | ActionCOACH


Make Time for Gratitude 

by ActionCoach PJ Weiland 

“Gratitude is the healthiest of all human emotions. The more you express gratitude 

for what you have, the more likely you will have even more to express gratitude for.” — Zig Ziglar 

Why Is Gratitude Important? 

Studies show there are many benefits to acknowledging our blessings and expressing gratitude to others. Here are just a few: 

  • Shields you from negativity 
  • Giving thanks can make you at least 25% happier 
  • Rewires our brain to see gratitude 
  • Eliminates stress 
  • Heals our sense of being injured 
  • Improves sleep quality 
  • Boosts your self-esteem 
  • Enhances the law of attraction: we are naturally attracted to those who show kindness. 
  • Improves your relationships with others at work and in your personal life 
  • Saying thank you motivates others to perform better 

Ways to Cultivate Gratitude 

You can practice gratitude in your daily life in so many ways. Test one

Read More